Payment Policy

Payment Policy

Last Updated: June 16, 2026

At Westbury London, we aim to provide a secure and seamless checkout experience. This Payment Policy explains which payment methods we accept and how payments are processed.

If you have any questions regarding payments, please contact us at:

 

1. Accepted Payment Methods

Westbury London currently accepts the following payment methods:

  • Visa

  • Mastercard

  • American Express (AMEX)

  • Apple Pay

  • Google Pay

  • Maestro

  • Shop Pay

Available payment methods may vary depending on your location, device, and banking provider.

Customers are responsible for ensuring that their preferred payment method is available before completing a purchase.

2. Secure Payments

Your security is important to us.

All payments are processed through secure, encrypted payment gateways using SSL (Secure Socket Layer) technology.

Westbury London does not store or have direct access to your complete payment card information.

Payment information is securely handled by our trusted payment processing partners.

3. Payment Authorization

When placing an order, payment authorization may be required by your bank or card provider.

Orders will only enter processing once payment has been successfully authorized and received.

If a payment cannot be completed or is declined, the order will not be processed.

4. Order Processing

Orders are processed only after full payment has been successfully completed.

Westbury London reserves the right to delay, cancel, or refuse any order if:

  • Payment cannot be verified

  • Fraudulent activity is suspected

  • Incorrect billing information has been provided

  • Additional verification is required

If an order is canceled after payment has been received, a refund will be issued to the original payment method.

5. Currency

All transactions are processed in the currency displayed at checkout.

Customers are responsible for any currency conversion fees, foreign transaction fees, or bank charges that may be applied by their financial institution.

6. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Once approved, refunds are typically processed within 14 business days.

Please note that banks and payment providers may require additional time before the refunded amount appears in your account.

For full details regarding refunds and returns, please refer to our Return & Refund Policy.

7. Fraud Prevention

To protect our customers and our business, Westbury London reserves the right to perform additional payment verification checks when necessary.

Orders flagged by our fraud prevention systems may be delayed, reviewed, or canceled until verification has been completed.

8. Chargebacks & Payment Disputes

If you experience any issue with your order, we kindly ask that you contact our customer support team before opening a chargeback or payment dispute.

Most issues can be resolved quickly through our support team.

Westbury London reserves the right to provide order records, payment confirmations, tracking information, and customer communications to financial institutions when responding to disputes.

9. Contact Information

Westbury London

Email: info@thewestburylondon.com

Customer Support Hours:

Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed