Terms & Conditions

Terms & Conditions

Last Updated: June 16, 2026

These Terms & Conditions govern the use of the Westbury London website and all purchases made through our online store.

By accessing our website and placing an order, you agree to be bound by these Terms & Conditions, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, Payment Policy, and Cookie Policy.

If you do not agree with these terms, please do not use our website or place an order.

1. Company Information

Westbury London

Email: info@thewestburylondon.com

Customer Support Hours:

Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed

2. Acceptance of Terms

By placing an order with Westbury London, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You have read and accepted these Terms & Conditions.

  • You agree to comply with all applicable laws and regulations.

3. Product Information

We make every effort to ensure that product descriptions, images, pricing, and specifications are accurate and up to date.

However:

  • Product colors may vary slightly depending on screen settings and device displays.

  • Measurements may vary slightly due to manufacturing tolerances.

  • Packaging may differ from product images.

  • Product images are intended for illustrative purposes.

Westbury London reserves the right to correct typographical errors, inaccuracies, pricing mistakes, or omissions at any time without prior notice.

No rights may be derived from obvious errors or mistakes on the website.

4. Orders & Payments

All orders are subject to acceptance and availability.

An order is considered confirmed only after full payment has been successfully received.

Available payment methods may vary depending on your country or region and are displayed during checkout.

Westbury London reserves the right to:

  • Refuse or cancel orders at its discretion.

  • Limit quantities purchased.

  • Request additional verification before processing an order.

  • Cancel orders suspected of fraud, abuse, or unauthorized activity.

If an order is canceled after payment has been received, a refund will be issued through the original payment method.

5. Pricing

All prices displayed on our website are shown in the applicable store currency.

Westbury London reserves the right to:

  • Modify prices at any time.

  • Correct pricing errors.

  • Change promotions or discounts without prior notice.

The price shown at checkout is the final price applicable to your order.

6. Order Processing & Shipping

Processing Time

Orders are typically processed within 1–3 business days.

Shipping Time

After dispatch, delivery generally takes 3–10 business days, depending on destination, carrier performance, customs procedures, and seasonal demand.

Certain products may be shipped directly from our international fulfillment partners and suppliers.

While we always aim to meet estimated delivery times, all delivery timeframes are estimates only and are not guaranteed.

Westbury London shall not be liable for delays caused by:

  • Customs inspections

  • Carrier disruptions

  • Weather conditions

  • Public holidays

  • High seasonal demand

  • Circumstances beyond our reasonable control

Delivery delays do not automatically entitle customers to refunds, chargebacks, or order cancellations.

7. Customs, Duties & Import Charges

Depending on the destination country, customs duties, taxes, or import fees may apply.

Customers are responsible for complying with local regulations and any applicable import requirements.

Westbury London is not responsible for customs-related delays or additional charges imposed by government authorities.

8. Returns, Refunds & Cancellations

Returns, refunds, and exchanges are governed by our separate Return & Refund Policy.

By placing an order, you acknowledge and agree that:

  • Return requests must comply with our Return Policy.

  • Approved returns may need to be sent to an international return facility.

  • Return shipping costs may be the responsibility of the customer.

  • Refunds are processed only after returned items have been received and inspected.

Because orders are processed quickly through our fulfillment network, cancellations cannot always be guaranteed once an order has been placed.

9. Customer Responsibilities

Customers are responsible for:

  • Providing accurate billing and shipping information.

  • Reviewing product descriptions before purchase.

  • Selecting the correct size, color, and product variant.

  • Ensuring delivery access at the shipping address.

Westbury London is not liable for issues resulting from incorrect information supplied by the customer.

10. Chargebacks & Payment Disputes

Customers agree to contact Westbury London first to allow us a reasonable opportunity to resolve any issue before initiating a payment dispute or chargeback.

When responding to disputes, Westbury London may provide:

  • Order confirmations

  • Tracking information

  • Delivery records

  • Customer communications

  • Payment records

to the relevant payment provider or financial institution.

Fraudulent or abusive chargebacks may be contested with supporting evidence.

11. Limitation of Liability

To the maximum extent permitted by law, Westbury London shall not be liable for:

  • Indirect damages

  • Consequential damages

  • Loss of profits

  • Loss of data

  • Business interruption

  • Delays beyond our control

In all circumstances, our maximum liability shall be limited to the amount paid by the customer for the specific product giving rise to the claim.

Nothing in these Terms excludes liability where exclusion is prohibited by applicable law.

12. Intellectual Property

All content available on the Westbury London website, including but not limited to:

  • Logos

  • Product images

  • Graphics

  • Text

  • Website design

  • Branding materials

  • Marketing content

is protected by intellectual property laws and remains the exclusive property of Westbury London or its licensors.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

13. Complaints Procedure

If you have a complaint regarding a product or service, please contact:

 

We aim to respond to all complaints within 5 business days.

To assist us in resolving your issue efficiently, please include:

  • Your order number

  • A detailed description of the issue

  • Supporting photographs where applicable

14. Force Majeure

Westbury London shall not be held responsible for failure or delay in performing obligations due to events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Government actions

  • Strikes

  • Pandemics

  • Supply chain disruptions

  • Transportation interruptions

  • Telecommunications failures

15. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws applicable to the operation of Westbury London.

Any disputes arising from or relating to these Terms shall be submitted to the competent courts with jurisdiction over Westbury London, unless mandatory consumer protection laws provide otherwise.

16. Changes to These Terms

Westbury London reserves the right to update, modify, or replace these Terms & Conditions at any time.

Any changes will become effective immediately upon publication on this website.

Customers are encouraged to review these Terms periodically to remain informed of any updates.

17. Contact Information

Westbury London

Email: info@thewestburylondon.com


Customer Support Hours:

Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed