Shipping & Delivery Policy

Shipping & Delivery Policy

Last Updated: June 16, 2026

At Westbury London, we are committed to delivering your order as quickly and efficiently as possible. Please review the information below regarding order processing, shipping, delivery, and customer responsibilities.

For any shipping-related questions, please contact us at:

 

1. Order Processing Time

All orders are processed within 1–3 business days after payment has been successfully received.

During periods of high demand, holidays, promotional events, or unforeseen circumstances, processing times may occasionally be extended.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

2. Estimated Delivery Time

After dispatch, orders are typically delivered within 3–10 business days.

Actual delivery times may vary depending on:

  • Destination country

  • Carrier performance

  • Customs procedures

  • Local delivery networks

  • Seasonal demand

  • Weather conditions

Delivery estimates are provided in good faith but cannot be guaranteed.

Westbury London is not liable for shipping delays caused by circumstances outside our reasonable control.

3. Shipping Origin & Fulfillment

To reduce unnecessary waste and minimize environmental impact, certain products are shipped directly from our international fulfillment partners and suppliers.

As a result, your order may be dispatched from fulfillment centers located outside the United Kingdom, including China.

This fulfillment model allows us to offer a wider product selection while reducing excess inventory and waste.

Depending on your location, customs inspections or import procedures may occasionally affect delivery times.

4. Shipping Costs

Shipping costs are displayed during checkout before payment is completed.

Shipping fees may vary based on:

  • Delivery destination

  • Order value

  • Package weight

  • Promotional offers

  • Selected shipping method

Any applicable shipping charges will be clearly displayed before you finalize your order.

5. Customs, Duties & Import Charges

For international shipments, customs duties, import taxes, or local government fees may occasionally apply.

These charges, where applicable, are determined by local authorities and are beyond the control of Westbury London.

Customers are responsible for complying with local import regulations and any associated charges imposed by customs authorities.

6. Tracking Information & Customer Responsibility

Once your order has been shipped, tracking information will be provided via email.

Customers are responsible for monitoring the progress of their shipment using the tracking information supplied.

This includes:

  • Monitoring delivery updates

  • Checking for delivery attempts

  • Tracking parcels redirected to collection points

  • Collecting packages from pickup locations when required

Failure to collect a parcel from a designated pickup point may result in the package being returned or destroyed by the carrier.

If you experience any issue with your shipment, please contact our support team at:


before initiating a chargeback, payment dispute, or refund request.

Most delivery-related issues can be resolved quickly through our customer support team.

7. Delivery Confirmation

A shipment is considered successfully delivered when the carrier's tracking information confirms delivery to the address provided during checkout.

Once delivery has been confirmed by the carrier, responsibility for the package transfers to the recipient.

If you believe a delivered package is missing, we recommend:

  • Checking with household members

  • Checking with neighbors

  • Contacting the local carrier

  • Reviewing delivery instructions and tracking updates

Westbury London will assist where possible but cannot guarantee reimbursement for packages confirmed as delivered by the carrier.

8. Incorrect Shipping Information

Customers are solely responsible for ensuring that all shipping information is accurate and complete at checkout.

Westbury London cannot be held responsible for:

  • Incorrect addresses

  • Incomplete addresses

  • Missing apartment numbers

  • Incorrect postal codes

  • Delivery failures caused by customer-provided information

If you notice an address error, please contact us within 24 hours of placing your order at:

While we will make every reasonable effort to update the information, changes cannot be guaranteed once processing has begun.

9. Delays Beyond Our Control

Delivery delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Customs inspections

  • Carrier disruptions

  • Severe weather conditions

  • Public holidays

  • Transportation disruptions

  • High-volume shipping periods

  • Government restrictions

Such delays do not automatically entitle customers to order cancellations, refunds, or chargebacks.

10. Lost or Delayed Shipments

If your tracking information has not updated for an extended period or you believe your shipment may be lost, please contact our support team.

We will work with the carrier and fulfillment partner to investigate the situation and determine the most appropriate resolution.

Investigations conducted by shipping carriers may take several business days to complete.

11. Contact Information

Westbury London

Email: info@thewestburylondon.com

Customer Support Hours:

Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed

Our team is always happy to assist with any questions regarding your shipment, delivery status, or tracking information.