Privacy Policy

Last Updated: June 16, 2026

At Westbury London, we value and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, create an account, or contact our customer support team.

Westbury London is committed to processing personal data in accordance with applicable privacy laws, including the UK GDPR and other relevant data protection regulations.

1. Information We Collect

We may collect and process the following categories of personal information:

Personal Information

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

Order Information

  • Products purchased

  • Order history

  • Transaction details

  • Customer service communications

Payment Information

Payments are processed securely through our payment providers. We do not store complete payment card details on our servers.

Technical Information

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Website usage data

Website Activity Information

We may collect information regarding how you interact with our website, including:

  • Pages visited

  • Time spent on pages

  • Products viewed

  • Referral sources

  • Shopping cart activity

This information may be collected through cookies and similar technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Processing and fulfilling your orders

  • Arranging shipment and delivery

  • Providing customer service and support

  • Sending order confirmations and tracking updates

  • Managing returns, refunds, and warranty requests

  • Improving our website, services, and product selection

  • Detecting and preventing fraud, abuse, and unauthorized activities

  • Complying with legal and regulatory obligations

  • Sending promotional emails and marketing communications where consent has been provided

3. Legal Basis for Processing

We process personal information based on one or more of the following legal grounds:

  • Performance of a contract (fulfilling your order)

  • Compliance with legal obligations

  • Legitimate business interests, including fraud prevention and service improvement

  • Your consent, where required, such as for marketing communications

4. Sharing Information with Third Parties

To operate our business effectively, we may share personal information with trusted third-party service providers, including:

Payment Providers

Our secure payment processing partners.

Shipping and Delivery Partners

Courier and logistics companies responsible for delivering your orders.

Suppliers and Fulfillment Partners

Some products offered through Westbury London are fulfilled directly by trusted international suppliers. To process and ship your order, necessary information such as your name, shipping address, and contact details may be shared with these suppliers.

Analytics and Marketing Providers

We may use analytics, advertising, and marketing services to improve our website and customer experience, subject to your cookie preferences.

We never sell, rent, or trade your personal information to third parties.

Because certain products may be shipped directly from international fulfillment partners located outside the United Kingdom or European Economic Area, your information may be transferred internationally. Where such transfers occur, appropriate safeguards are implemented to protect your personal data.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

Certain records may be retained for longer periods where required by law, including accounting and tax obligations.

Order and transaction records may be retained for up to seven (7) years to comply with legal and financial requirements.

6. Cookies and Tracking Technologies

Westbury London uses cookies and similar technologies to:

  • Ensure website functionality

  • Remember your preferences

  • Analyze website traffic and performance

  • Improve user experience

  • Support advertising and marketing activities

You can manage your cookie preferences through our cookie banner or through your browser settings at any time.

For more information, please refer to our Cookie Policy.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

  • Unauthorized access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

  • Destruction

All transactions on our website are protected through secure SSL encryption technology.

While we take reasonable measures to safeguard your information, no method of transmission over the internet can be guaranteed to be completely secure.

8. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your personal information

  • Restrict or object to certain processing activities

  • Withdraw consent where processing is based on consent

  • Request transfer of your personal information to another provider (data portability)

To exercise any of these rights, please contact us at:

 

You also have the right to lodge a complaint with your local data protection authority if you believe your privacy rights have been violated.

9. Contact Information

Westbury London

Email: info@thewestburylondon.com

 

Customer Support Hours:

Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed

For any questions regarding this Privacy Policy or the processing of your personal information, please contact us via the email address above.

10. Changes to This Privacy Policy

Westbury London reserves the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements, business operations, or website functionality.

The latest version will always be published on this page with the updated revision date shown at the top.